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Talk to a real human.
Support email
support@coinshop.fun
Replies within 6 hours
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Problem with an order
Item didn't arrive, arrived damaged, or isn't as described?
- 1
Email us before the payout releases
Write to support@coinshop.fun. This opens a dispute and pauses the seller's payout.
- 2
Include your order number
So we can find the order and its escrow.
- 3
Attach your evidence
Photos, tracking, shipping receipts and any messages with the seller.
- 4
We review and decide
We release the funds to the seller or refund you in USDC from escrow.
- 5
One appeal, within 24 hours
Disagree with the decision? You can appeal once within 24 hours.
Timing matters. Physical items release 48 hours after tracking shows delivered. Digital items release 24 hours after the seller sends them. Email us before then.
Fees aren't refunded on dispute refunds: the 2% buyer fee, the seller fee and the $2 listing fee are kept. The refund is the amount held in escrow, paid in USDC. Fees are non-refundable, except where required by law.
Our policies
Delete your account
Email support@coinshop.fun from the address on your account and we'll delete it. Self-serve deletion in your account settings is coming soon.
See the Privacy Policy for what we keep and why.